OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Customer Service] - KYC (Know Your Customer) incident notification
Incident
Report for Customer Service
Resolved
We are pleased to inform you that the incident affecting our Support service has been resolved.
Start time : 28/07/2026 12:00 UTC
End time : 28/07/2026 15:50 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 28/07/2026 12:00 UTC
End time : 28/07/2026 15:50 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an incident affecting our Customer Service.
Please find the details of this incident below :
Start time : 28/07/2026 12:00 UTC
Impacted Service(s) : The KYC service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to complete the KYC verification process (GDPR/KYC India/ 2FA).
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find the details of this incident below :
Start time : 28/07/2026 12:00 UTC
Impacted Service(s) : The KYC service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to complete the KYC verification process (GDPR/KYC India/ 2FA).
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).