Start time : 04/09/2023 15:03 UTC End time : 04/09/2023 10:20 UTC Root cause : Software issue Our technical teams resolved the issue. All impacted services are now operational.
Posted Sep 07, 2023 - 10:34 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 07, 2023 - 09:14 UTC
Investigating
Start time : 04/09/2023 15:03 UTC Service impact : Customers who are under manual renewal are not able to renew their expired services. The follow up is currently suspended to prevent customer services interruption. Ongoing actions : Our technical teams are investigating on the issue. Update will be post as significant progress is made.
Posted Sep 07, 2023 - 09:02 UTC
This incident affected: Control panel & API || Control panel (CA).