OVHcloud Customer Services Status
Current status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Customer Service] - Live Chat incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our Customer Service live Chat , have been resolved
Start time : 25/06/2025 15:29 UTC
End Time : 25/06/2025 16:00 UTC
Root cause : The incident was due to a software malfunction.
We thank you for your understanding and patience throughout this incident
Start time : 25/06/2025 15:29 UTC
End Time : 25/06/2025 16:00 UTC
Root cause : The incident was due to a software malfunction.
We thank you for your understanding and patience throughout this incident
Monitoring
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Access to the live chat on all universes is available since 16:00 UTC.
Ongoing Actions : The incident has been resolved and we are keeping the situation under monitoring.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Access to the live chat on all universes is available since 16:00 UTC.
Ongoing Actions : The incident has been resolved and we are keeping the situation under monitoring.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
An incident is in progress on our Customer Service, customers in the impacted zone may face some difficulties while accessing the live chat.
Please find the details:
Start time : 25/06/2025 15:29 UTC
Service impact : Live Chat is unreachable.
Customers impact : Customers who use the Telco and Cloud services cannot access live chat when they need to contact Support. However, other universes related requests remain accessinble.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : In order to join the Support, customers can create tickets via the Help Center.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Please find the details:
Start time : 25/06/2025 15:29 UTC
Service impact : Live Chat is unreachable.
Customers impact : Customers who use the Telco and Cloud services cannot access live chat when they need to contact Support. However, other universes related requests remain accessinble.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : In order to join the Support, customers can create tickets via the Help Center.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).