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OVHcloud Customer Services Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
APAC Operational
CA Operational
EU Operational
US Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar 2, 2026 09:00-09:02 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our API endpoints (https://eu.api.ovh.com, https://ca.api.ovh.com).

Start time : 02/03/2026 09:00 UTC
End time : 02/03/2026 09:02 UTC
Maintenance : Scheduled deletion of deprecated API routes will be performed.
Impacted API routes: 
GET /order/catalog/formatted/cloud

Notes : The deprecated API routes are replaced by a new API route that provide the same level of features: GET /order/catalog/public/cloud.
Customers that currently relies on the deprecated API calls must migrate their usage to the new replacement route, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.
Posted on Sep 17, 2025 - 13:21 UTC
Sep 19, 2025

No incidents reported today.

Sep 18, 2025

No incidents reported.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
[GLOBAL][Control panel & API] - Order products unavailable
Resolved - We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.

Start time : 10/09/2025 17:00 UTC
End time : 10/09/2025 20:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 11, 13:09 UTC
Monitoring - Service has been fully restored since 10/09/2025 20:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/09/2025 17:00 UTC
Impacted Service(s) : Ordering new products using euro was temporarily unavailable.
Customers Impact : Customers were temporarily unable to order products with euro currency from their Control panel.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 10, 20:35 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 10, 19:37 UTC
Investigating - We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary a payment issue.

Here are some supplementary details :

Start time : 10/09/2025 17:00 UTC
Impacted Service(s) : Ordering new products using euro currency is temporarily unavailable.
Customers Impact : Customers are temporarily unable to order products with euro currency from their Control panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 10, 18:35 UTC
Sep 10, 2025
Sep 9, 2025

No incidents reported.

Sep 8, 2025
[GLOBAL][Customer Service] - Help centre incident notification
Resolved - We are pleased to inform you that the incident affecting our Support has been resolved.

Start time : 07/09/2025 08:00 UTC
End time : 08/09/2025 08:15 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 8, 20:23 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Slowness has been observed on our Help center between 08/09/2025 07:17 UTC and 08/09/2025 08:00 UTC.
Ongoing Actions : The incident is being closely monitored by our teams to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 8, 09:37 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The Help Centre is operational since 07/09/2025 13:35 UTC.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 7, 13:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 7, 13:41 UTC
Update - We are currently experiencing an incident impacting our help Center.

Here is detail for this incident :
Start time : 07/09/2025 08:00 UTC
Impacted Service : There is a delay on the Help Centre.
Customers Impact : Customers trying to access the Help Centre may experience slowness.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Update will be posted as significant progress is made.
Our teams are fully engaged and working to resolve the issue as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 7, 12:55 UTC
Investigating - We are currently experiencing an event affecting our Support offer.

Start time : 07/09/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 7, 12:32 UTC
[GLOBAL][Corporate websites] - OVHcloud Marketplace Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Marketplace website: https://marketplace.ovhcloud.com/ has been resolved.

Start time : 08/09/2025 00:04 UTC
End time : 08/09/2025 15:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 8, 16:08 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are currently working on our Marketplace website to make it available again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 8, 10:06 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Marketplace website: https://marketplace.ovhcloud.com/.

Here are some supplementary details :

Start time : 08/09/2025 00:04 UTC
Impacted Service(s) : Our Marketplace website: https://marketplace.ovhcloud.com/ is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access our marketplace and make orders in it.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Sep 8, 07:53 UTC
Investigating - We are currently experiencing an event affecting our Marketplace website: https://marketplace.ovhcloud.com/.

Start time : 08/09/2025 00:04 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 8, 07:34 UTC
Sep 7, 2025
Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

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