OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : To ensure better results when contacting Support, customers are advised to primarily use the telephone and submit tickets.
As soon as the situation evolves or the incident is resolved, we will keep you informed
Dec 05, 2025 - 17:31 UTC
Update : To ensure better results when contacting Support, customers are advised to primarily use the telephone and submit tickets.
As soon as the situation evolves or the incident is resolved, we will keep you informed
Dec 05, 2025 - 17:31 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Support offer on the specific APAC region.
Here are some supplementary details :
Start time : 04/12/2025 22:00 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Dec 05, 2025 - 10:34 UTC
Here are some supplementary details :
Start time : 04/12/2025 22:00 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Dec 05, 2025 - 10:34 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Start time : 04/12/2025 22:00 UTC
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 05, 2025 - 06:22 UTC
Please find below an update on the situation:
Start time : 04/12/2025 22:00 UTC
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 05, 2025 - 06:22 UTC
Investigating - We are currently investigating an incident affecting our Support offering, which is causing temporary functionality issue in the APAC region.
Here are some supplementary details :
Start time : 05/12/2025 05:54 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 05, 2025 - 06:15 UTC
Here are some supplementary details :
Start time : 05/12/2025 05:54 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 05, 2025 - 06:15 UTC
About This Site
Welcome to the Customer Service status page for real-time information on system performance and availability.
Control panel & API || api.ovh.com
Operational
EU
Operational
CA
Operational
Control panel & API || Control panel
Operational
APAC
Operational
CA
Operational
EU
Operational
US
Operational
Corporate websites || Corporate websites
Operational
Support || Africa
Operational
MA
Operational
SN
Operational
TN
Operational
Support || Americas
Operational
CA
Operational
Support || APAC
Partial Outage
India
Partial Outage
Australia
Partial Outage
Asia
Partial Outage
Support || Central Europe
Operational
DE
Operational
Support || Eastern Europe
Operational
CZ
Operational
LTE
Operational
PL
Operational
Support || France & Benelux
Operational
FR
Operational
NL
Operational
Support || Northern Europe
Operational
FI
Operational
GB
Operational
IE
Operational
Support || Southern Europe
Operational
ES
Operational
IT
Operational
PT
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar 2, 2026 09:00-09:02 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our API endpoints (https://eu.api.ovh.com, https://ca.api.ovh.com).
Start time : 02/03/2026 09:00 UTC
End time : 02/03/2026 09:02 UTC
Maintenance : Scheduled deletion of deprecated API routes will be performed.
Service impact : Impacted API routes are GET /order/catalog/formatted/cloud.
Service improvement : The deprecated API routes are replaced by a new API route that provide the same level of features: GET /order/catalog/public/cloud.
Customers that currently relies on the deprecated API calls must migrate their usage to the new replacement route, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.
Thank you for your understanding.
Posted on Sep 17, 2025 - 13:21 UTC
Start time : 02/03/2026 09:00 UTC
End time : 02/03/2026 09:02 UTC
Maintenance : Scheduled deletion of deprecated API routes will be performed.
Service impact : Impacted API routes are GET /order/catalog/formatted/cloud.
Service improvement : The deprecated API routes are replaced by a new API route that provide the same level of features: GET /order/catalog/public/cloud.
Customers that currently relies on the deprecated API calls must migrate their usage to the new replacement route, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.
Thank you for your understanding.
Posted on Sep 17, 2025 - 13:21 UTC