Resolved -
We had an incident on Corporate websites offer on Soyoustart and Kimsufi websites which has now been resolved.
Here are some supplementary details :
Start time : 10/06/2026 12:08 UTC End time : 10/06/2026 12:34 UTC Impacted Service(s) : Soyoustart(https://www.soyoustart.com) and Kimsufi(https://www.kimsufi.com) websites were temporarily unavailable. Customers Impact : Customers were temporarily unable to access our Kimsufi and Soyoustart websites. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Jun 10, 12:42 UTC
Resolved -
We had an incident on Control panel & API offer in EU region which has now been resolved.
Here are some supplementary details :
Start time : 10/06/2026 08:54 UTC End time : 10/06/2026 09:08 UTC Impacted Service(s) : The Manager returned an HTTP 500 error in the EU region. Customers Impact : Customers were temporarily unable to retrieve or list their DNS zones. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Jun 10, 09:32 UTC
Resolved -
We had an incident on Control panel & API offer in EU and CA regions which has now been resolved.
Here are some supplementary details :
Start time : 04/06/2026 13:32 UTC End time : 04/06/2026 13:49 UTC Impacted Service(s) : The APIv6 / Manager returned an HTTP 500 error in the EU and CA regions. Customers Impact : Customers were temporarily unable to retrieve or list their DNS zones. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Jun 4, 14:19 UTC