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OVHcloud Customer Services Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
APAC Operational
CA Operational
EU Operational
US Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar 2, 2026 09:00-09:02 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our API endpoints (https://eu.api.ovh.com, https://ca.api.ovh.com).

Start time : 02/03/2026 09:00 UTC
End time : 02/03/2026 09:02 UTC
Maintenance : Scheduled deletion of deprecated API routes will be performed.
Service impact : Impacted API routes are GET /order/catalog/formatted/cloud.
Service improvement : The deprecated API routes are replaced by a new API route that provide the same level of features: GET /order/catalog/public/cloud.
Customers that currently relies on the deprecated API calls must migrate their usage to the new replacement route, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.

Thank you for your understanding.
Posted on Sep 17, 2025 - 13:21 UTC
Nov 18, 2025
[EU][Control panel & API] - Payment services incident notification
Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 18/11/2025 11:48 UTC
End time : 18/11/2025 14:17 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 14:30 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : There has been no further impact since 18/11/2025 14:17 UTC
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 14:24 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our payment service on the specific EU region.

Here are some supplementary details :

Start time : 18/11/2025 11:48 UTC
Impacted Service(s) : Some payment services are temporarily unavailable.
Customers Impact : Our Payment Provider is experiencing issues, so payment with Card, iDEAL and Multibanco are temporarily not available. We advise you to use other payment methods to pay for your service.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our provider are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 13:31 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025
[GLOBAL][Customer Service] - Support maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 15, 08:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Support offer.

Start time : 15/11/2025 07:00 UTC
End time : 15/11/2025 10:00 UTC
Service impact : Help Center, Community portals and Live Chat access could be temporally degraded due to possible disconnection during this maintenance.
Service improvement : As part of our continuous improvement policy, we will update the application to improve security and stability.
Workaround : Help Center and Community portal should remain accessible during the operation.
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.
Nov 10, 09:39 UTC
Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
[EU][Control panel & API] - Public Cloud API maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 6, 05:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 06/11/2025 05:00 UTC
End time : 06/11/2025 07:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Oct 29, 12:50 UTC
Nov 5, 2025

No incidents reported.

Nov 4, 2025
[CA/US][Control panel & API] - Public Cloud API maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 4, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 04/11/2025 09:00 UTC
End time : 04/11/2025 11:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Oct 29, 12:58 UTC
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