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OVHcloud Customer Services Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[Global][Customer Service] - Live Chat incident notification
Monitoring - We have new information regarding the incident that affected your service(s).

Start time : 30/06/2025 06:15 UTC
Service impact : Live Chat was temporarily unavailable.
Customers impact : Customers were temporarily unable to access our live chat to contact the support.
No impact is being observed since 30/06/2025 07:30 UTC.
Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 2025 - 08:03 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
APAC Operational
CA Operational
EU Operational
US Operational
Corporate websites || Corporate websites Operational
Support || Africa Degraded Performance
MA Degraded Performance
SN Degraded Performance
TN Degraded Performance
Support || Americas Degraded Performance
CA Degraded Performance
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Degraded Performance
DE Degraded Performance
Support || Eastern Europe Degraded Performance
CZ Degraded Performance
LTE Degraded Performance
PL Degraded Performance
Support || France & Benelux Degraded Performance
FR Degraded Performance
NL Degraded Performance
Support || Northern Europe Degraded Performance
FI Degraded Performance
GB Degraded Performance
IE Degraded Performance
Support || Southern Europe Degraded Performance
ES Degraded Performance
IT Degraded Performance
PT Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GLOBAL][Support] - Help Center/Community Portal maintenance notification Aug 2, 2025 06:00-07:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Help Center and Community Portal.

This may temporarily affect availability.

Start time : 02/08/2025 06:00 UTC
End time : 02/08/2025 07:00 UTC
Service impact : Help Center/Customer Support and Community portal will be temporarily unavailable during the operation.
Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on Help Center and Community Portal.

Thank you for your understanding.
Posted on Jul 10, 2025 - 09:56 UTC
Jul 14, 2025

No incidents reported today.

Jul 13, 2025

No incidents reported.

Jul 12, 2025
[GLOBAL][Support] - Help Centre - Community portal maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 12, 11:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Support offer.

Start time : 12/07/2025 06:00 UTC
End time : 12/07/2025 11:00 UTC
Service impact : Help Centre, Community portals and Live Chat access could be temporally degraded due to possible disconnection during this maintenance.
Service improvement : As part of our continuous improvement policy, we will update the application to improve security and stability.
Workaround : Help Centre and Community portal should remain accessible during the operation.
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.
Jul 10, 15:38 UTC
Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
[EU][Customer service] API/Control panel/Order funnel degraded service
Resolved - We would like to inform you that the incident on customer service offering has now been resolved.

Here is detail for this incident :
Start time : 09/07/2025 00:41 UTC
End time : 09/07/2025 00:57 UTC
Root Cause : https://network.status-ovhcloud.com/incidents/fvcfnx5pzjky

We thank you for your understanding and patience throughout this incident.
Jul 9, 01:06 UTC
Investigating - Start time: 09/07/2025 00:41 UTC
Service impact: High error rates have been detected on API impacting Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel.
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 9, 00:54 UTC
Jul 8, 2025
[GLOBAL][Customer Service] - Help center incident notification
Resolved - We would like to inform you that the incident on our search feature on our help Center. has now been resolved.

Here is detail for this incident :
Start time : 24/06/2025 08:22 UTC
End time : 08/07/2025 16:10 UTC
Root Cause : This incident was caused by a malfunction on a software.

We thank you for your understanding and patience throughout this incident.
Jul 8, 16:31 UTC
Update - We are currently experiencing an incident impacting search feature on our help Center.

Here is detail for this incident :
Start time : 24/06/2025 08:22 UTC
Impacted Service : The Help Center's search feature is in degraded mode.
Customers Impact : Some customers may experience issues when using the search feature on our the Help Center.
Workaround : As a workaround, our documentation is directly accessible on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 14:14 UTC
Investigating - We are currently experiencing an incident impacting one of our help centre features.
Start time : 24/06/2025 08:22 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 14:02 UTC
[EU][Control panel & API] - API maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 8, 06:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 08/07/2025 04:00 UTC
End time : 08/07/2025 06:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Jul 2, 12:58 UTC
Jul 7, 2025
[APAC][Control panel & API] - API maintenance notification
Completed - The maintenance is completed, all services are operational.
Jul 7, 15:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 15:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 07/07/2025 15:00 UTC
End time : 07/07/2025 16:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Jul 2, 12:59 UTC
[CA/US][Control panel & API] - API maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational
Jul 7, 10:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 13:42 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 07/07/2025 08:00 UTC
End time : 07/07/2025 10:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Jul 2, 00:52 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
[EU][Customer Service] - Live Chat and calls incident notification
Resolved - We would like to inform you that the incident on our Customer Service has now been resolved.

Here is detail for this incident :
Start time : 19/06/2025 13:28 UTC
End time : 19/06/2025 16:13 UTC
Service impact : Live Chat Cisco and calls were unreachable for customers.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jun 30, 06:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 16:13 UTC
Update - Service impact : Calls are not operating normally. Some phone calls may be interrupted.
Jun 19, 15:48 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 19, 15:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 15:31 UTC
Update - Service impact : Some calls have degraded operation.
Customers impact : Some customers are experiencing degraded performance when calling Support.
Jun 19, 15:08 UTC
Identified - An incident is in progress on our Customer Service, customers in the impacted zone may face some difficulties.

Please find the details:
Start time : 19/06/2025 13:28 UTC
Service impact : Live Chat Cisco and calls are unreachable for customers.
Customers impact : Customers cannot access their Cisco live chat and the calls when want to join the Support.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : In order to join the Support, customers can create tickets via the Help Center.

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jun 19, 14:39 UTC
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