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OVHcloud Customer Services Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
EU Operational
CA Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[EU][Control panel & API] - API maintenance notification Apr 7, 2025 04:00-06:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 07/04/2025 04:00 UTC
End time : 07/04/2025 06:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Posted on Apr 01, 2025 - 17:01 UTC

[CA][Control panel & API] - API maintenance notification Apr 9, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

This will temporarily affect availability.
Start time : 09/04/2025 08:00 UTC
End time : 09/04/2025 10:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Posted on Apr 02, 2025 - 22:33 UTC
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
[CA][Customer service] API unreachable
Resolved - We would like to inform you that the incident on OVHcloud API has now been resolved.

Here is detail for this incident :
Start time : 03/04/2025 08:03 UTC
End time : 03/04/2025 08:59 UTC
Root Cause : This incident was caused by a network equipment issue.


We thank you for your understanding and patience throughout this incident.
Apr 3, 11:46 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : There no more impact on OVHcloud API since 08:59 UTC
Ongoing Actions : We will continue to monitor this incident for some time.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 09:15 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Following the investigation, the creation of instances on the private network in CA/SGP/SYD/MUM and US is also affected.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 08:38 UTC
Investigating - Start time: 03/04/2025 08:03 UTC
Service impact: OVHcloud API is temporarily unreachable impacting services management from Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel.
This has no impact on your infrastructures health.
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 3, 08:08 UTC
Apr 2, 2025
[EU/APAC][Control panel & API] - Keystone API maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 2, 15:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 15:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our API services.
This may temporarily affect Latency.

Start time : 02/04/2025 15:00 UTC
End time : 02/04/2025 16:00 UTC
Service impact : You may experience a higher latency for 5 min on keystone.
Service improvement : As part of our policy of continuous improvement, we are rolling out an upgrade to one of our API services.

Thank you for your understanding.
Mar 28, 23:19 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
[GLOBAL][Corporate websites] - OVHcloud Community forum incident notification
Resolved - We would like to inform you that the incident on OVHcloud Community forum has now been resolved.

Here is detail for this incident :
Start time : 25/03/2025 13:00 UTC
End time : 25/03/2025 17:00 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 27, 11:00 UTC
Update - We are currently experiencing an incident affecting our Corporate websites offering, which is causing temporary Availability issues on OVHcloud Community forum.

Here is detail for this incident :
Start time : 25/03/2025 13:00 UTC
Impacted Service(s) : OVHcloud Community forum
Customers Impact : Customers are temporarily encountering the following issues:
- 500 errors
- Published answers disappear
- Slowness
- Code 400 (unsafe content)
- Editing questions, impossible to answer
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 15:16 UTC
Investigating - We are currently experiencing an event affecting OVHcloud Community forum.
Start time : 25/03/2025 13:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 15:02 UTC
[EU][Control panel & API] - Public Cloud API maintenance notification
Completed - The maintenance was completed, all services are operational.
Mar 27, 06:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 27/03/2025 05:00 UTC
End time : 27/03/2025 07:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Mar 26, 16:04 UTC
Mar 26, 2025
[CA][Control panel & API] - Public Cloud API maintenance notification
Completed - The maintenance was completed, All services are operational.
Mar 26, 10:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud API services.

Start time : 26/03/2025 09:00 UTC
End time : 26/03/2025 10:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be doing a upgrade to our databases.

Thank you for your understanding.
Mar 25, 21:49 UTC
Mar 25, 2025
[GLOBAL][Customer Service] - Ticketing tool/ Help Center/ Community portal maintenance notification
Completed - The scheduled maintenance has been completed.
Mar 25, 19:36 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new information regarding the operation.

Start time : 25/03/2025 18:00 UTC
End time : 25/03/2025 19:40 UTC
Service impact : Our Ticketing tool, Help Center and Community Portal may be temporarily disturbed during the operation.
Service improvement : As part of our continuous improvement policy, we will be rebooting inch nodes to improve software monitoring.
Mar 25, 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Ticketing tool, Help Center and Community portal.

This may temporarily affect availability.
Start time : 25/03/2025 18:00 UTC
End time : 25/03/2025 19:00 UTC
Service impact : Our Ticketing tool, Help Center and Community Portal may be temporarily disturbed during the operation.
Service improvement : As part of our continuous improvement policy, we will be rebooting inch nodes to improve software monitoring.

Thank you for your understanding.
Mar 25, 10:16 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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