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OVHcloud Customer Services Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
APAC Operational
CA Operational
EU Operational
US Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar 2, 2026 09:00-09:02 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our API endpoints (https://eu.api.ovh.com, https://ca.api.ovh.com).

Start time : 02/03/2026 09:00 UTC
End time : 02/03/2026 09:02 UTC
Maintenance : Scheduled deletion of deprecated API routes will be performed.
Service impact : Impacted API routes are GET /order/catalog/formatted/cloud.
Service improvement : The deprecated API routes are replaced by a new API route that provide the same level of features: GET /order/catalog/public/cloud.
Customers that currently relies on the deprecated API calls must migrate their usage to the new replacement route, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.

Thank you for your understanding.
Posted on Sep 17, 2025 - 13:21 UTC
Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
[APAC][Support] - Live chat incident notification
Resolved - We would like to inform you that the incident on our Live chat for the APAC region has now been resolved.

Here is detail for this incident :
Start time : 05/12/2025 05:54 UTC
End time : 19/12/2025 09:00 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Dec 19, 09:12 UTC
Update - The incident is still ongoing. We would like to reassure you that our teams are fully mobilized and are making every effort to resolve the situation as quickly as possible.

We will keep you informed as soon as the situation evolves or the incident is resolved.
Dec 18, 13:38 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : To ensure better results when contacting Support, customers are advised to primarily use the telephone and submit tickets.

As soon as the situation evolves or the incident is resolved, we will keep you informed
Dec 5, 17:31 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Support offer on the specific APAC region.

Here are some supplementary details :

Start time : 04/12/2025 22:00 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Dec 5, 10:34 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Start time : 04/12/2025 22:00 UTC
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 06:22 UTC
Investigating - We are currently investigating an incident affecting our Support offering, which is causing temporary functionality issue in the APAC region.

Here are some supplementary details :

Start time : 05/12/2025 05:54 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 06:15 UTC
Dec 18, 2025
[ERI][Control panel & API] - Control panel incident notification
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 18/12/2025 12:12 UTC
End time : 18/12/2025 15:15 UTC
Root Cause : This incident is caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 18, 17:56 UTC
Update - We are currently experiencing an incident affecting our Control panel & API service in ERI Region.

Here is detail for this incident :
Start time : 18/12/2025 12:12 UTC
Impacted Service(s) : Customers may experience issues with network automation.
Customers Impact : Customers are currently unable to update network-related configurations in the ERI region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 18, 13:32 UTC
Investigating - We are currently experiencing an event affecting our Control panel & API service.

Start time : 18/12/2025 12:12 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 18, 12:45 UTC
Dec 17, 2025
[GLOBAL][Customer support] - Helpcenter incident notification
Resolved - We are pleased to inform you that the incident affecting our Customer Service has been resolved.

Start time : 17/12/2025 13:00 UTC
End time : 17/12/2025 13:45 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 17, 14:53 UTC
Update - We are pleased to inform you that the incident affecting our Customer Service has been resolved.

Start time : 17/12/2025 13:00 UTC
End time : 17/12/2025 13:45 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 17, 14:53 UTC
Monitoring - Service has been fully restored since 17/12/2025 13:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 17/12/2025 13:45 UTC
Impacted Service(s) : Helpcenter unavailable.
Customers Impact : Customers cannot access to helpcenter, documentation, livechat and ticket creation.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 17, 14:04 UTC
Update - We are currently investigating an incident affecting our Customer Service offering, which is causing a temporary global availability issue.

Here are some supplementary details :

Start time : 17/12/2025 13:00 UTC
Impacted Service(s) : Helpcenter unavailable.
Customers Impact : Customers cannot access to helpcenter, documentation, livechat and ticket creation.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : Our support team remains available by phone.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 17, 13:35 UTC
Update - We are continuing to investigate this issue.
Dec 17, 13:28 UTC
Investigating - We are currently experiencing an event affecting our Control panel & API offer.

Start time : 17/12/2025 13:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 17, 13:19 UTC
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

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