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OVHcloud Customer Services Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
APAC Operational
CA Operational
EU Operational
US Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[US][Control panel & API] - Control panel maintenance notification Feb 23, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 23/02/2026 09:00 UTC
End time : 23/02/2026 11:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Posted on Feb 09, 2026 - 20:48 UTC

[EU][Control panel & API] - Control panel maintenance notification Feb 26, 2026 05:00-07:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 26/02/2026 05:00 UTC
End time : 26/02/2026 07:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Posted on Feb 09, 2026 - 20:53 UTC

API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar 2, 2026 09:00-09:02 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our API endpoints (https://eu.api.ovh.com, https://ca.api.ovh.com).

Start time : 02/03/2026 09:00 UTC
End time : 02/03/2026 09:02 UTC
Maintenance : Scheduled deletion of deprecated API routes will be performed.
Service impact : Impacted API routes are GET /order/catalog/formatted/cloud.
Service improvement : The deprecated API routes are replaced by a new API route that provide the same level of features: GET /order/catalog/public/cloud.
Customers that currently relies on the deprecated API calls must migrate their usage to the new replacement route, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.

Thank you for your understanding.
Posted on Sep 17, 2025 - 13:21 UTC
Feb 20, 2026
[GLOBAL][Corporate websites] - ovh.com maintenance notification
Completed - The scheduled maintenance has been completed.
Feb 20, 00:11 UTC
Update - The current maintenance will take more time than expected.
Feb 19, 22:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 14:10 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Corporate websites offer on ovh.com.

Start time : 19/02/2026 14:00 UTC
End time : 19/02/2026 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Corporate websites infrastructure for ovh.com.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
Feb 19, 14:05 UTC
Feb 19, 2026
Feb 18, 2026
[EU/CA][Customer service] API/Control panel/Order funnel degraded service
Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 18/02/2026 14:35 UTC
End time : 18/02/2026 15:02 UTC
Root Cause : A recent database issue led to performance contention affecting shared components supporting APIv6 and the order funnel, resulting in request failures.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 16:20 UTC
Investigating - Start time: 18/02/2026 14:35 UTC
Service impact: High error rates have been detected on API impacting Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel.
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Feb 18, 14:50 UTC
[EU/CA][Control panel & API] - APIv6/Order Funnel incident notification
Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 18/02/2026 14:35 UTC
End time : 18/02/2026 15:02 UTC
Root Cause : A recent database issue led to performance contention affecting shared components supporting APIv6 and the order funnel, resulting in request failures.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 16:18 UTC
Investigating - Here is detail for this incident :

Start time : 18/02/2026 14:35 UTC
Impacted Service(s) : Error rates are temporarily being seen on APIv6 and Order funnel.
Customers Impact : Customers are temporarily facing issues while trying to use APIv6 and order new products.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 14:54 UTC
Monitoring - Service has been fully restored since 17/02/2026 10:40 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 17/02/2026 10:15 UTC
Impacted Service(s) : Error rates were temporarily being seen on APIv6 and Order funnel.
Customers Impact : Customers were temporarily facing issues while trying to use APIv6 and order new products.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 11:31 UTC
[EU/CA][Customer service] API/Control panel/Order funnel degraded service
Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 18/02/2026 15:01 UTC
End time : 18/02/2026 15:02 UTC
Root Cause : A recent database issue led to performance contention affecting shared components supporting APIv6 and the order funnel, resulting in request failures.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 16:04 UTC
Investigating - Here is detail for this incident :

Start time: 18/02/2026 15:01 UTC
Service impact: High error rates and high response times have been detected on API impacting Customer Panel OVHcloud API and Order funnel.

Our technical teams are working on the issue. Update will be posted as significant progress is made.
Feb 18, 15:01 UTC
[CA][Control panel & API] - Block Sorage incident notification
Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 18/02/2026 04:00 UTC
End time : 18/02/2026 10:05 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 12:55 UTC
Update - We are currently investigating an incident affecting our Control panel & API offer, which is causing temporary availability issue in the region CA.

Here are some supplementary details :

Start time : 18/02/2026 04:00 UTC
Impacted Service(s) : Block storage volume creation is temporarily unavailable through the manager of Canada.
Customers Impact : Customers are temporarily unable to create new Block storage volumes through the manager of Canada.
However, Block storage volumes creation is possible through the API.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 10:44 UTC
Investigating - We are currently experiencing an event affecting our Control panel & API for our Block Storage offer in Canada.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 10:25 UTC
Feb 17, 2026
Feb 16, 2026
[EU/CA][Control panel & API] - Reduced performance and errors
Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 16/02/2026 12:22 UTC
End time : 16/02/2026 12:39 UTC
Impacted Service(s) : Customer could no longer validate their order.
Customers Impact : The customer may have encountered an error when attempting to validate their order.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 16, 13:11 UTC
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
[EU/CA][Control panel & API] - Reduced performance and errors
Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 11/02/2026 14:03 UTC
End time : 11/02/2026 14:44 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 11, 15:05 UTC
Investigating - We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary latency issue in EU and CA regions.

Here are some supplementary details :

Start time : 11/02/2026 14:03 UTC
Impacted Service(s) : Customer can no longer validate their order in the order.
Customers Impact : The customer may encounter an error when attempting to validate their order.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 11, 14:28 UTC
Feb 10, 2026
[EU][Dedicated Servers] - Kimsufi Control Panel incident notification
Resolved - We had an incident on our Kimsufi offer in Europe which has now been resolved.

Here are some supplementary details :

Start time : 10/02/2026 11:48 UTC
End time : 10/02/2026 14:11 UTC
Impacted Service(s) : Kimsufi control panel was temporarily unavailable.
Customers Impact : Customers having Kimsufi servers were temporarily unable to access their control Panel.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Feb 10, 15:21 UTC
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
[GLOBAL][Customer Service] - Support maintenance notification
Completed - The scheduled maintenance has been completed.
Feb 7, 08:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Support offer.

Start time : 07/02/2026 07:00 UTC
End time : 07/02/2026 10:00 UTC
Service impact : Help Center, Community portals and Live Chat access could be temporally degraded due to possible disconnection during this maintenance.
Service improvement : As part of our continuous improvement policy, we will update the application to improve security and stability.
Workaround : Help Center and Community portal should remain accessible during the operation.
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.
Feb 4, 08:51 UTC
Feb 6, 2026

No incidents reported.

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