Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Control panel & API || Control panel Operational

APAC Operational

CA Operational

EU Operational

US Operational

Corporate websites || Corporate websites Operational

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Australia Operational

Asia Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[CA/US][Control panel & API] - Public Cloud API maintenance notification Nov `4`, `2025` `09:00`-`11:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 04/11/2025 09:00 UTC
End time : 04/11/2025 11:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Posted on Oct 29, 2025 - 12:58 UTC

[EU][Control panel & API] - Public Cloud API maintenance notification Nov `6`, `2025` `05:00`-`07:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 06/11/2025 05:00 UTC
End time : 06/11/2025 07:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Posted on Oct 29, 2025 - 12:50 UTC

API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar `2`, `2026` `09:00`-`09:02` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our API endpoints (https://eu.api.ovh.com, https://ca.api.ovh.com).

Start time : 02/03/2026 09:00 UTC
End time : 02/03/2026 09:02 UTC
Maintenance : Scheduled deletion of deprecated API routes will be performed.
Service impact : Impacted API routes are GET /order/catalog/formatted/cloud.
Service improvement : The deprecated API routes are replaced by a new API route that provide the same level of features: GET /order/catalog/public/cloud.
Customers that currently relies on the deprecated API calls must migrate their usage to the new replacement route, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.

Thank you for your understanding.
Posted on Sep 17, 2025 - 13:21 UTC

Past Incidents

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

[GLOBAL][Support] - Call center incident notification

Resolved - We are pleased to inform you that the incident affecting our Support offer has been resolved.

Start time : 20/10/2025 06:48 UTC
End time : 23/10/2025 09:35 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 09:37 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The implemented workaround fixed the issue, and all services remain stable.
Ongoing Actions : Our teams are planning new operations to restore our services to their initial state. Services are being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 22, 13:33 UTC

Monitoring - Service has been fully restored since 20/10/2025 09:15 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 20/10/2025 06:48 UTC
Impacted Service(s) : Our support is reachable again via call center.
Customers Impact : Customers are able to contact our support via call center again.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 10:08 UTC

Update - We are currently investigating an incident affecting our Support offering, which is causing temporary availability issue on calls.

Here are some supplementary details :

Start time : 20/10/2025 06:48 UTC
Impacted Service(s) : Our support is temporarily unreachable via call center.
Customers Impact : Customers are temporarily unable to contact our support via call center.
Workaround : Our support is still reachable via Livechat and tickets.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 08:19 UTC

Investigating - We are currently experiencing an event affecting our Support offer.

Customers Impact : Customers are temporarily unable to contact our support via phone.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 07:35 UTC

Oct 22, 2025

Oct 21, 2025

No incidents reported.

Oct 20, 2025

All Systems Operational

About This Site

Scheduled Maintenance

[CA/US][Control panel & API] - Public Cloud API maintenance notification Nov 4, 2025 09:00-11:00 UTC

[EU][Control panel & API] - Public Cloud API maintenance notification Nov 6, 2025 05:00-07:00 UTC

API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar 2, 2026 09:00-09:02 UTC

Past Incidents

[CA/US][Control panel & API] - Public Cloud API maintenance notification Nov `4`, `2025` `09:00`-`11:00` UTC

[EU][Control panel & API] - Public Cloud API maintenance notification Nov `6`, `2025` `05:00`-`07:00` UTC

API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar `2`, `2026` `09:00`-`09:02` UTC