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OVHcloud Customer Services Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
APAC Operational
CA Operational
EU Operational
US Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

API - scheduled deletion of deprecated API routes (GET /order/catalog/formatted/cloud) Mar 2, 2026 09:00-09:02 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our API endpoints (https://eu.api.ovh.com, https://ca.api.ovh.com).

Start time : 02/03/2026 09:00 UTC
End time : 02/03/2026 09:02 UTC
Maintenance : Scheduled deletion of deprecated API routes will be performed.
Service impact : Impacted API routes are GET /order/catalog/formatted/cloud.
Service improvement : The deprecated API routes are replaced by a new API route that provide the same level of features: GET /order/catalog/public/cloud.
Customers that currently relies on the deprecated API calls must migrate their usage to the new replacement route, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.

Thank you for your understanding.
Posted on Sep 17, 2025 - 13:21 UTC
Dec 3, 2025

No incidents reported today.

Dec 2, 2025
[EU/CA][Control panel & API] - Manager - Live chat - KYC incident notification
Resolved - This incident has been resolved.
Dec 2, 20:55 UTC
Update - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 02/12/2025 14:08 UTC
End time : 02/12/2025 17:16 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 17:18 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:

Update : The fix is currently being deployed for the Livechat issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 17:06 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The following services are available again:
- KYC
- Manager OVHcloud

Our teams are still working on the issue affecting Livechat.

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Dec 2, 15:41 UTC
Update - We are continuing to work on a fix for this issue.
Dec 2, 14:57 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The actions also identified an impact on Livechat and KYC.
Impacted Service(s) : The manager OVH, Livechat and KYC was temporarily unavailable for customers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 14:51 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : If you have problems with authentication, please clear your browser cache.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 14:29 UTC
Monitoring - Service has been fully restored since 02/12/2025 14:18 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 02/12/2025 14:08 UTC
Impacted Service(s) : The manager OVH was temporarily unavailable for customers.
Root Cause : This incident is caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 14:21 UTC
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
[Canada][Customer Service] - Live Chat incident notification
Resolved - We are pleased to inform you that we had an incident affecting our Support offer has been resolved.

Start time : 25/11/2025 11:00 UTC
End time : 25/11/2025 17:01 UTC
Service impact : Live Chat was unreachable with a cell phone and from Canada
Customers impact : Customers could not access live chat when they needed to contact Support with their cell phone but they could join it with a call or a computer.
Root Cause : It was due to a malfunction on a software.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 17:17 UTC
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

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