Monitoring - We have new information regarding the incident that affected your service(s).
Start time : 30/06/2025 06:15 UTC Service impact : Live Chat was temporarily unavailable. Customers impact : Customers were temporarily unable to access our live chat to contact the support. No impact is being observed since 30/06/2025 07:30 UTC. Ongoing Actions : Our teams are currently monitoring the situation.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 2025 - 08:03 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Help Center and Community Portal.
This may temporarily affect availability.
Start time : 02/08/2025 06:00 UTC End time : 02/08/2025 07:00 UTC Service impact : Help Center/Customer Support and Community portal will be temporarily unavailable during the operation. Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency. You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on Help Center and Community Portal.
Thank you for your understanding. Posted on
Jul 10, 2025 - 09:56 UTC
Completed -
The scheduled maintenance has been completed.
Jul 12, 11:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Support offer.
Start time : 12/07/2025 06:00 UTC End time : 12/07/2025 11:00 UTC Service impact : Help Centre, Community portals and Live Chat access could be temporally degraded due to possible disconnection during this maintenance. Service improvement : As part of our continuous improvement policy, we will update the application to improve security and stability. Workaround : Help Centre and Community portal should remain accessible during the operation. If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency. You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Thank you for your understanding.
Jul 10, 15:38 UTC
We thank you for your understanding and patience throughout this incident.
Jul 9, 01:06 UTC
Investigating -
Start time: 09/07/2025 00:41 UTC Service impact: High error rates have been detected on API impacting Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel. Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 9, 00:54 UTC
Resolved -
We would like to inform you that the incident on our search feature on our help Center. has now been resolved.
Here is detail for this incident : Start time : 24/06/2025 08:22 UTC End time : 08/07/2025 16:10 UTC Root Cause : This incident was caused by a malfunction on a software.
We thank you for your understanding and patience throughout this incident.
Jul 8, 16:31 UTC
Update -
We are currently experiencing an incident impacting search feature on our help Center.
Here is detail for this incident : Start time : 24/06/2025 08:22 UTC Impacted Service : The Help Center's search feature is in degraded mode. Customers Impact : Some customers may experience issues when using the search feature on our the Help Center. Workaround : As a workaround, our documentation is directly accessible on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 14:14 UTC
Investigating -
We are currently experiencing an incident impacting one of our help centre features. Start time : 24/06/2025 08:22 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 14:02 UTC
Completed -
The scheduled maintenance has been completed.
Jul 8, 06:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.
Start time : 08/07/2025 04:00 UTC End time : 08/07/2025 06:00 UTC Service impact : Customers may experience a few seconds of downtime during the maintenance. Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.
Thank you for your understanding.
Jul 2, 12:58 UTC
Completed -
The maintenance is completed, all services are operational.
Jul 7, 15:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 15:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.
Start time : 07/07/2025 15:00 UTC End time : 07/07/2025 16:00 UTC Service impact : Customers may experience a few seconds of downtime during the maintenance. Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.
Thank you for your understanding.
Jul 2, 12:59 UTC
Completed -
The scheduled maintenance has been completed. All the services are now operational
Jul 7, 10:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 2, 13:42 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.
Start time : 07/07/2025 08:00 UTC End time : 07/07/2025 10:00 UTC Service impact : Customers may experience a few seconds of downtime during the maintenance. Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.
Thank you for your understanding.
Jul 2, 00:52 UTC