Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Australia Operational

Asia Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 11, 2025

No incidents reported today.

Jun 10, 2025

[EU/CA][Customer Service] - Control Panel, API and Corporate websites maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 19:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control Panel, API databases and and Corporate websites.

Start time : 10/06/2025 18:00 UTC
End time : 10/06/2025 20:00 UTC
Service impact : During the scheduled maintenance window, it will not be possible to perform any procedures related to the deployment of KYC (Know Your Customer), including the creation of India accounts, the resetting of 2FA (Two-Factor Authentication), and GDPR (General Data Protection Regulation) requests. This will result in a 15-minute downtime for each Know Your Customer (KYC), totalling 45 minutes of unavailability.
Service improvement : This maintenance will optimise the stability of our KYC procedures.

Thank you for your understanding.
Jun 5, 11:22 UTC

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

[Global][Customer Service] - Live Chat incident notification

Resolved - We would like to inform you that the incident on our Customer Service, customers, have been resolved
Start Time : 06/06/2025 06:51 UTC
End Time : 06/06/2025 10:09 UTC
Root cause : The incident was caused by a software malfunction.

We thank you for your understanding and patience throughout this incident
Jun 6, 11:08 UTC

Investigating - An incident is in progress on our Customer Service, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 06/06/2025 06:51 UTC
Service impact : Live Chat is unavailable for customers.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jun 6, 09:12 UTC

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

[EU/CA][Customer Service] - Control Panel, API and Corporate websites maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 19:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control Panel, API databases and and Corporate websites.

Start time : 02/06/2025 18:00 UTC
End time : 02/06/2025 20:00 UTC
Service impact : During the scheduled maintenance window, it will not be possible to perform any procedures related to the deployment of KYC (Know Your Customer), including the creation of India accounts, the resetting of 2FA (Two-Factor Authentication), and GDPR (General Data Protection Regulation) requests. This will result in a 15-minute downtime for each Know Your Customer (KYC), totalling 45 minutes of unavailability.
Service improvement : This maintenance will optimise the stability of our KYC procedures.

Thank you for your understanding.
Jun 2, 09:05 UTC

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

[Global][Customer Service] - Support incident notification

Resolved - We would like to inform you that the incident on our Customer Service, have been resolved
Start Time : 28/05/2025 14:34 UTC
End Time : 28/05/2025 16:02 UTC
Root cause : The incident was due to a software malfunction.

We thank you for your understanding and patience throughout this incident
May 28, 16:08 UTC

Investigating - We are currently experiencing an incident affecting our Customer Service, which is causing temporary availability issues.
Please find the details:
Start time : 28/05/2025 14:34 UTC
Service impact : Customers cannot create new cases trhough public APIs.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 28, 15:59 UTC

[GLOBAL][Support] - Support Live Chat - Web Call Back services maintenance

Completed - The scheduled maintenance has been completed.
All the services are now operational
May 28, 12:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 10:00 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Support Live Chat and Web Call Back services.

This will temporarily affect availability.

Start time : 28/05/2025 10:00 UTC
End time : 28/05/2025 12:00 UTC
Service impact : During the initial phase of our scheduled maintenance, our Live Chat and Web Call Back services will be temporarily unavailable.
Service improvement : Following our continuous improvement policy, we will implement a maintenance to improve the stability of our Live Chat tool and Web Call Back services.
Workaround : Support will still be reachable via Phone and tickets as usual during this time
May 27, 10:10 UTC