Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[EU/CA][Customer service] API/Control panel degraded service: Public Cloud & Domain name universes

Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our team implemented a fix and the situation is returned to normal. The domain order is operational again.
Ongoing Actions : We keep this under monitoring.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 02, 2025 - 18:21 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The domains are still out of order.
Ongoing Actions : Our technical teams are performing a workaround to fix the issue.

We will keep you updated on the progress and resolution.
Sep 02, 2025 - 17:07 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A workaround is being implemented, please note that domain services are still unavailable at this time.
Ongoing Actions : Our technical teams are actively working on a solution to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Sep 02, 2025 - 16:52 UTC

Update - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Control panel & API offer in EU and CA regions.

Here are some supplementary details :

Here are some supplementary details :
Start time : 02/09/2025 15:37 UTC
Impacted Service(s) : High error rates have been detected on our control panel and API and Order funnel in the specified regions. The impact is mainly located on Public Cloud universe & Domain name.
Customers Impact : Customers may encounter high error rates when using our Control Panel, OVHcloud API, and Order funnel in the specified regions.
Root Cause : This incident is caused by the currently ongoing incident: https://public-cloud.status-ovhcloud.com/incidents/8cgynthz83pk:
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 02, 2025 - 16:33 UTC

Investigating - We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the EU and CA regions.

Here are some supplementary details :
Start time : 02/09/2025 15:37 UTC
Impacted Service(s) : High error rates have been detected on our control panel and API and Order funnel in EU and CA regions.
Customers Impact : may encounter high error rates when using our Customer Panel, OVHcloud API, and Order funnel in the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 02, 2025 - 16:24 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Control panel & API || Control panel Operational

APAC Operational

CA Operational

EU Operational

US Operational

Corporate websites || Corporate websites Operational

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Australia Operational

Asia Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 3, 2025

No incidents reported today.

Sep 2, 2025

[GLOBAL][Control panel & API] - Order products unavailable.

Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 02/09/2025 12:32 UTC
End time : 02/09/2025 13:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 13:55 UTC

Investigating - We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary ordering issue globally.

Here are some supplementary details :

Start time : 02/09/2025 12:32 UTC
Impacted Service(s) : Control panel & API order service is unavailable.
Customers Impact : Most products are no longer available to order.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 13:28 UTC

[CA/US][Control panel & API] - Public Cloud API maintenance notification

Completed - The scheduled maintenance has been completed.
Sep 2, 09:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 02/09/2025 08:00 UTC
End time : 02/09/2025 10:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Aug 26, 22:31 UTC

Sep 1, 2025

[EU][Control panel & API] - Customer Contact via emails incident notification

Resolved - We would like to inform you that the incident on our Control panel & API offer has now been resolved.

Here is detail for this incident :
Start time : 01/09/2025 09:20 UTC
End time : 01/09/2025 16:10 UTC
Root Cause : This incident was caused by the ongoing incident : https://public-cloud.status-ovhcloud.com/incidents/0mtxmtppc0dp

We thank you for your understanding and patience throughout this incident.
Sep 1, 16:11 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix has been implemented, and emails are being sent gradually since 11:45 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 11:48 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Control panel & API offer on the specific EU region.

Here are some supplementary details :

Start time : 01/09/2025 09:20 UTC
Impacted Service(s) : European Customer Contact via emails is degraded.
Customers Impact : Emails sent by OVHcloud to customers (customer services emails) are currently not being sent (the throughput is very low, so emails are being sent late).
Customers may receive communications from OVHcloud with a significant delay.
Root Cause : This incident is caused by the ongoing incident: https://public-cloud.status-ovhcloud.com/incidents/0mtxmtppc0dp
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 11:08 UTC

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

[EU][Control panel & API] - Public Cloud API maintenance notification

Completed - The scheduled maintenance has been completed.
All the services have been operational since 05:29 UTC.
Aug 25, 06:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 04:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 25/08/2025 04:00 UTC
End time : 25/08/2025 06:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Aug 19, 20:32 UTC

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.